1. Introduction

Welcome to Senso Studio ("we," "us," "our"). These Terms & Conditions ("Terms") outline the agreement between us and our clients ("you," "your") for branding, design, and creative services. By commissioning our services, you agree to these Terms.

If you have any questions, please contact us at hello@sensostudio.co.

2. Our Engagement Models

We offer four structured engagement models, tailored to different business needs:

Keystone: A project-based engagement with a defined scope, timeline, start, and end date.
Momentum: Agile sprint-based engagements with a focused direction, delivered within a short timeframe.
Nexus: Retainer-based engagements under a term contract, providing ongoing creative support.
Ember: Venture partnerships, where we collaborate with selected businesses for long-term brand-building opportunities.

The specific details of your engagement (scope, deliverables, fees) will be outlined in a Project Proposal or Statement of Work (SOW), which forms part of this agreement.

‍3. Project Scope & Revisions

The scope of work is detailed in the agreed Project Proposal/SOW.
Keystone & Momentum projects include 2 rounds of revisions per phase. Additional revisions may incur an extra charge of £80 per hour.
Nexus retainers allow for ongoing support within the agreed monthly scope. Additional work beyond this scope will be subject to separate fees.
Ember partnerships are governed by a separate agreement, defining investment, equity, or revenue-sharing terms where applicable.

4. Fees & Payment Terms

All fees are specified in the Project Proposal/SOW.
A 50% non-refundable deposit is required before work begins. The remaining balance is due per the agreed payment schedule (e.g., milestone payments, monthly invoices).
Payments must be made via bank transfer within 14 days of the invoice date.
Late payments may incur a 7% late fee per month and could result in project delays or suspension.

5. Client Responsibilities

‍To ensure smooth project execution, you agree to:

Provide all necessary materials, feedback, and approvals within the agreed timelines.
Respond to revision requests within 2 working days to avoid project delays.
Ensure that any third-party assets you provide (e.g., logos, images) are legally licensed or owned by you.

6. Intellectual Property Rights

Upon full payment, you receive an exclusive, worldwide licence to use the final design assets for their intended purpose.
We reserve the right to showcase completed work in our portfolio and marketing materials unless confidentiality is requested in writing.

7. Cancellations & Refunds

If you cancel a Keystone or Momentum project before completion, the deposit is non-refundable, and any work completed beyond that will be invoiced.
Nexus retainers require a 30-day written notice for termination, with final invoicing based on work completed.
Ember partnerships are governed by separate contractual agreements and termination clauses.
If we are unable to complete a project due to unforeseen circumstances, we will issue a partial refund based on the work completed.

8. Limitation of Liability

We provide services with reasonable skill and care but do not guarantee specific business outcomes from branding or design work.
Our total liability is limited to the amount paid by you for the project. We are not responsible for indirect losses (e.g., lost profits, reputational damage).

9. Confidentiality

‍Both parties agree to keep confidential any proprietary or sensitive information shared during the project. This excludes publicly available information or portfolio use as outlined in Section 6.

‍10. Governing Law & Disputes

‍These Terms are governed by the laws of England and Wales. Any disputes shall be resolved through good-faith negotiation, and if unresolved, through the courts of England and Wales.

‍11. Amendments

‍We may update these Terms periodically. The latest version will always be available on our website.

‍12. Contact Us

‍For any questions or clarifications, please contact:

Senso Ventures
support@sensostudio.co