Terms & Conditions

Senso Ventures Limited · Company number 14518265 · Registered in England and Wales, Contact: hello@sensostudio.co

Last updated: 23rd October 2025 · Version 1.8

These terms cover two things. Part A governs your use of this website. Part B sets out the terms on which we provide our services, where we have not signed a separate agreement with you. Please read whichever applies to you.

In these terms, "Senso", "we", "us" and "our" mean Senso Ventures Limited. "You" and "your" mean the person or organisation using this website or engaging us.

Part A. Using this website

1. About us and these terms

1.1 This website (sensostudio.co, together with its subdomains) is operated by Senso Ventures Limited, a company registered in England and Wales under company number 14518265.

1.2 By using this website you accept these terms. If you do not accept them, please do not use the site.

1.3 We may change these terms at any time by updating this page. The version published here is the one that applies, and the date above tells you when it last changed. Changes are not retroactive: work already contracted stays on the terms agreed at the time.

2. Our content

2.1 All content on this website, including copy, design, layout, imagery, illustration, motion, code, brand assets and case study material, is owned by us or licensed to us, and is protected by copyright, database right, trade mark and other intellectual property rights.

2.2 You may view, download and print pages of this site for your own reference or for the purpose of evaluating us as a supplier. You may not otherwise copy, reproduce, republish, distribute, adapt or commercially exploit any part of it without our written permission.

2.3 Work shown in our case studies is published with the relevant client's agreement. Client names, logos and marks remain the property of those clients and may not be used by you.

2.4 You may not use automated systems to scrape, harvest, index or extract content from this site, or use any content from it to train, fine-tune or ground a machine learning or generative AI model, without our written permission. This does not restrict ordinary search engine indexing.

3. Acceptable use

3.1 You agree to use this website only for lawful purposes, and not to:

(a) use it in any way that breaches applicable law or regulation, or is fraudulent, unlawful or harmful in intent or effect;

(b) attempt to gain unauthorised access to the site, the server it sits on, or any connected system;

(c) introduce any virus, trojan, worm, logic bomb or other malicious or technologically harmful material;

(d) attack the site through a denial of service attack, or interfere with its normal operation; or

(e) submit content through any form on the site that is unlawful, defamatory, infringing, or that you do not have the right to send us.

3.2 Breaching clause 3.1 may be a criminal offence under the Computer Misuse Act 1990. Where we consider a breach has occurred we may report it to the relevant authorities and disclose your identity to them.

4. Links

4.1 Where this site links to third party websites, those links are provided for information only. We do not control those sites, do not endorse them, and accept no responsibility for their content, their terms or any loss arising from your use of them.

4.2 You may link to our home page provided you do so fairly and legally, and in a way that does not damage our reputation or suggest an association, endorsement or approval that does not exist. We may withdraw permission to link at any time.

5. No reliance and site availability

5.1 The content on this website is provided for general information about our studio and our work. It is not advice, and it is not an offer capable of acceptance. Nothing on this site should be relied on as a recommendation for your particular circumstances.

5.2 We take care to keep the site accurate and current, but we make no warranty that its content is complete, accurate or up to date.

5.3 We do not guarantee that the site will always be available or uninterrupted. We may suspend, withdraw or restrict all or part of it for business or operational reasons, and we will try to give reasonable notice where we can.

5.4 We do not guarantee that this site will be secure or free from bugs or viruses. You are responsible for configuring your own devices and security software.

6. Our liability for your use of this website

6.1 Nothing in these terms limits or excludes our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for any other liability that cannot be limited or excluded by law.

6.2 Subject to clause 6.1, we exclude all conditions, warranties and other terms that might otherwise be implied by statute, common law or equity in relation to your use of this website.

6.3 Subject to clause 6.1, we will not be liable to any business user for loss of profit, loss of business, business interruption, loss of anticipated savings, loss of data, or any indirect or consequential loss arising from the use of, or inability to use, this website or any content on it.

6.4 If you are a consumer, note that this website is provided for domestic and private use. We do not accept liability for any business losses, and nothing in these terms affects your statutory rights.

7. Privacy and cookies

7.1 We handle personal data in line with our Privacy Policy and use cookies as described in our Cookie Policy. Please read both. They form part of your use of this site.

8. Governing law for Part A

8.1 These website terms, their subject matter and their formation are governed by the law of England and Wales. The courts of England and Wales have exclusive jurisdiction, save that if you are a consumer resident elsewhere in the UK you may also bring proceedings in your home jurisdiction.

Part B. Terms of business for our services

These terms apply where we provide services to you and we have not signed a separate master services agreement, statement of work, retainer or engagement letter with you. Where we have, that document takes precedence over Part B.

9. How an engagement is formed

9.1 A proposal, estimate or quotation we issue is an invitation to proceed with an engagement, not a binding offer. A contract is formed when you accept a proposal in writing (including by email or e-signature), sign an engagement document, or pay a deposit against it, whichever happens first.

9.2 Proposals are valid for 30 days from the date of issue unless stated otherwise. After that, pricing and availability may change.

9.3 Where there is any conflict, the order of precedence is: (1) a signed engagement document or statement of work; (2) the accepted proposal; (3) these terms.

9.4 Our services are supplied to businesses, charities and other organisations acting in the course of their business. Part B is not intended for consumers.

10. Scope

10.1 We will provide the services, deliverables and outputs set out in the accepted proposal or engagement document (the "Services" and the "Deliverables"), with reasonable skill and care.

10.2 Anything not expressly listed is out of scope. That includes anything recorded as out of scope in the proposal.

10.3 Where a proposal specifies a number of revision rounds, that number is included in the fee. Where it does not, [two] rounds of consolidated revisions per stage are included. Further rounds, new directions after a stage has been signed off, and work outside the agreed scope are chargeable at our then current rates under clause 11.

10.4 Changes to scope, timeline or specification take effect only when both parties confirm them in writing, together with any effect on fees and dates.

11. Fees, invoicing and payment

11.1 Fees are as stated in the accepted proposal. Unless the proposal says otherwise, fees are quoted exclusive of VAT and any other applicable sales or withholding taxes, which will be added where chargeable.

11.2 Unless the proposal sets out a different schedule, we invoice 50% on commencement and 50% on delivery unless proposed otherwise. Retainers are invoiced monthly in advance.

11.3 Invoices are payable within 14 days of the invoice date, in the currency stated, without set-off or deduction. Bank charges and currency conversion costs are yours.

11.4 We begin work on receipt of the first payment. Deposits and stage payments cover capacity we have reserved for you and are non-refundable once the relevant stage has begun.

11.5 If an invoice is overdue we may, on written notice, suspend the Services and withhold delivery until it is paid. We are not liable for delays caused by suspension under this clause, and agreed dates move accordingly.

11.6 We reserve our statutory right to interest and compensation on overdue commercial debts under the Late Payment of Commercial Debts (Interest) Act 1998.

11.7 Third party costs (such as licences, fonts, stock, hosting, subscriptions, print or production) are not included in our fees unless the proposal says so. Where we agree to procure them on your behalf we will do so at cost plus any handling fee stated in the proposal, and we will get your approval first.

12. Your responsibilities

12.1 You will provide, in good time, the materials, content, access, approvals and decisions we need to deliver, and a named person with authority to give them.

12.2 You warrant that any content, data, brand assets or materials you supply are owned by you or properly licensed to you, and that our agreed use of them will not infringe any third party's rights. You will indemnify us against claims arising from materials you supply.

12.3 If a project is delayed by more than [30] days for reasons attributable to you, we may re-plan it around our other commitments, invoice for work completed to that point, and apply our then current rates to the remainder.

13. Intellectual property

13.1 Each party retains ownership of the intellectual property it held before the engagement, and of anything it develops independently of it ("Background IP").

13.2 Our Background IP includes our tools, methods, frameworks, code libraries, components and know-how, including anything of that kind we develop while delivering the Services. Where any of it is embedded in a Deliverable, we grant you a perpetual, worldwide, non-exclusive licence to use it as part of that Deliverable.

13.3 On payment in full of all sums due to us, we assign to you the intellectual property rights in the final Deliverables specified in the proposal, excluding our Background IP and any third party materials.

13.4 Working files, editable source, design files and code repositories transfer only where the proposal expressly says so and they have been paid for. Otherwise you receive the delivered output and a licence to use it for its intended purpose.

13.5 Until we have been paid in full, all rights in the work remain with us and you have no licence to use it.

13.6 Concepts, routes and options presented but not selected remain ours.

13.7 Third party materials (such as fonts, stock imagery, plugins and software) are licensed to you directly by their owners on their own terms. Keeping those licences valid is your responsibility after handover.

14. Credit and portfolio

14.1 We may describe the engagement, show the work, and name and display your marks in our portfolio, case studies, website, awards entries and marketing, once the work is live or otherwise made public by you.

14.2 If you need the engagement kept confidential, tell us before we start and we will agree it in writing. We may charge for an exclusivity or confidentiality arrangement where it materially affects the value of the engagement to us.

15. Confidentiality

15.1 Each party will keep the other's confidential information confidential, use it only for the purposes of the engagement, and not disclose it except to those who need it and are under equivalent obligations.

15.2 This does not apply to information that is already public through no breach, was already lawfully known, is independently developed, or must be disclosed by law or a regulator.

15.3 This clause survives for three years after the engagement ends. Trade secrets remain protected for as long as they qualify as such.

16. Data protection

16.1 Each party will comply with the UK GDPR and the Data Protection Act 2018.

16.2 Where we process personal data on your behalf, we do so as processor on your documented instructions, and the parties will enter into a data processing agreement covering the subject matter, duration, nature and purpose of the processing, the categories of data and data subjects, and the security measures applied.

17. Warranties

17.1 We warrant that we will perform the Services with reasonable skill and care, using appropriately skilled people.

17.2 We do not warrant that the Services or Deliverables will achieve any particular commercial, financial, ranking, traffic or conversion outcome. Any figures, projections or benchmarks we share are illustrative and not a guarantee.

17.3 Where we build or deploy software, we will correct defects in the Deliverables reported to us within [30] days of delivery at no charge, provided they arise from our work and not from changes made by you or a third party, from your hosting environment, or from changes to third party services. Beyond that period, support is available under a care plan or at our then current rates.

18. Liability

18.1 Nothing in these terms limits or excludes either party's liability for death or personal injury caused by negligence, for fraud or fraudulent misrepresentation, or for anything else that cannot lawfully be limited or excluded.

18.2 Subject to clause 18.1, neither party is liable to the other for loss of profit, loss of revenue, loss of business or contracts, business interruption, loss of anticipated savings, loss of or damage to data, loss of goodwill, or any indirect or consequential loss, however arising.

18.3 Subject to clause 18.1, our total liability arising out of or in connection with an engagement, whether in contract, tort (including negligence), breach of statutory duty or otherwise, is limited to the total fees paid by you under that engagement. For retainers, it is limited to the fees paid in the twelve months before the event giving rise to the claim.

18.4 We are not liable for the acts or omissions of third party suppliers, platforms or services you have instructed us to use, or for content, data or materials you have supplied.

18.5 Any claim must be notified to us in writing within twelve months of the date you became aware, or ought reasonably to have become aware, of the circumstances giving rise to it.

19. Cancellation, pause and termination

19.1 Either party may terminate an engagement immediately on written notice if the other commits a material breach that it does not remedy within 14 days of being asked to, or becomes insolvent or subject to an insolvency process.

19.2 If you cancel a project after it has commenced, you will pay for all work completed and committed third party costs incurred to the date of cancellation, plus a cancellation fee of 25% of the unbilled balance of the fee. This reflects the studio capacity reserved for you which we cannot resell at short notice.

19.3 If you ask us to pause a project, we will hold it for up to [30] days. Beyond that we may treat it as cancelled under clause 19.2, or reschedule it around our other commitments and re-quote the remaining work.

19.4 Retainers run for the minimum term stated in the proposal and continue afterwards until ended by either party on [30] days' written notice, expiring no earlier than the end of the minimum term. Unused retainer hours do not roll over beyond the following month unless the proposal says so, and are not refundable.

19.5 On termination, clauses 13, 14, 15, 16, 18 and 22 survive. Intellectual property in Deliverables does not pass unless and until we have been paid in full.

20. Subcontracting and our people

20.1 We may use trusted freelancers and specialist partners to deliver parts of the Services. We remain responsible to you for the work they do, and they are bound by equivalent confidentiality and intellectual property obligations.

20.2 For the duration of an engagement and for six months afterwards, you will not directly engage or solicit any member of our team, or any freelancer or partner introduced to you by us, to provide services of the kind we provide, without our written agreement.

21. Force majeure

21.1 Neither party is liable for failure or delay caused by events beyond its reasonable control, including power or internet failure, failure of a third party platform or hosting provider, industrial action, epidemic, act of government, war or natural disaster. Affected obligations are suspended for the duration, and if the event continues for more than [60] days either party may terminate on written notice, with payment due for work completed.

22. General

22.1 Entire agreement. The engagement document, the accepted proposal and these terms are the entire agreement between us on their subject matter and replace any earlier discussions or representations, save for fraudulent misrepresentation.

22.2 Variation. Changes must be agreed in writing.

22.3 No waiver. A delay in enforcing a right does not waive it.

22.4 Assignment. Neither party may assign the contract without the other's written consent, not to be unreasonably withheld. We may subcontract under clause 20.

22.5 No partnership. Nothing creates a partnership, joint venture, agency or employment relationship between us.

22.6 Third party rights. A person who is not a party has no rights under the Contracts (Rights of Third Parties) Act 1999.

22.7 Severability. If any provision is found unenforceable, the rest continues in force.

22.8 Notices. Notices must be in writing and sent by email to the addresses used for the engagement, or by post to the registered office, and are deemed received on the next working day for email and two working days after posting.

22.9 Governing law and jurisdiction. These terms and any engagement under them are governed by the law of England and Wales, and the parties submit to the exclusive jurisdiction of the courts of England and Wales.

23. Talking to us first

23.1 If something is not right, tell us. Write to hello@sensostudio.co with the detail and we will respond within [five] working days and work with you to resolve it before either party escalates. Nothing in this clause prevents either party from seeking urgent relief from a court.

Senso Ventures Limited Company number 14518265, registered in England and Wales

hello@sensostudio.co