Privacy Policy | Senso Studio

1. Who We AreThis Privacy Policy applies to Senso Studio, operated by two legal entities:

Senso Ventures Limited, a company registered in England and Wales (the UK entity), responsible for all clients and engagements based in the United Kingdom and internationally outside the UAE.

Senso Studio FZ LLC (or equivalent UAE-registered entity), responsible for all clients and engagements based in the United Arab Emirates and the wider MENA region.

References to "Senso", "we", "us", or "our" in this policy refer to the relevant entity based on your location and the nature of our relationship with you. Both entities are committed to protecting your personal data in accordance with applicable law.2. What Data We Collect

Website Visitors

Your name, email address, company name, and message (via contact forms)
Enquiry type and the nature of your request
Technical data including IP address, browser type, device type, and pages visited
Usage data collected via analytics tools (e.g. Google Analytics)

Clients and Prospective Clients

Contact details including name, email, phone number, and job title
Company name, registration details, and billing information
Project briefs, brand assets, content, and other materials provided to us
Communication records including emails and meeting notes

Freelancers and Contractors

Full name, email address, phone number, and address
Bank account or payment details
Tax identification numbers or VAT registration details
Portfolio work and relevant professional experience

Newsletter Subscribers

Your email address and name
Engagement data such as open rates and click activity

3. How We Use Your Data

To respond to enquiries and manage new business conversations
To deliver services under our client agreements
To process payments and manage invoicing
To onboard and manage freelancers and contractors
To send our newsletter and relevant studio updates (with your consent)
To improve our website and marketing communications
To comply with legal and regulatory obligations

4. Legal Basis for Processing (UK & EU)

For contacts in the United Kingdom, we process personal data under the UK GDPR and Data Protection Act 2018. Our legal bases are:

Contract: where processing is necessary to perform or prepare a contract with you
Legitimate interests: for business development, outreach, and improving our services
Consent: for newsletter subscriptions and marketing communications
Legal obligation: where required by law

5. Data Sharing

We do not sell your personal data. We may share data with:

Our CRM and project management tools (HubSpot, Notion)
Our accounting software (Xero for UK, Zoho Books for UAE)
Our contract and e-signature platform (PandaDoc)
Our newsletter platform (Beehiiv)
Cloud storage providers (Google Drive)
Freelancers or contractors involved in delivering your project, where necessary

All third-party tools are selected with data security in mind and are subject to their own privacy policies.

6. International Transfers

Where data is transferred outside the UK or UAE, we ensure appropriate safeguards are in place, including standard contractual clauses or adequacy decisions where applicable.

7. Data Retention

Client data: retained for 7 years following project completion for legal and accounting purposes
Prospective client data: retained for up to 2 years from last contact
Newsletter subscribers: retained until you unsubscribe
Freelancer data: retained for 7 years for tax and payment record purposes

8. Your Rights

Depending on your location, you may have the right to:

Access the personal data we hold about you
Request correction of inaccurate data
Request deletion of your data
Object to or restrict processing
Data portability
Withdraw consent at any time (where processing is based on consent)

To exercise any of these rights, please contact us at hello@sensostudio.com.

9. Cookies

Our website uses cookies and similar tracking technologies to analyse traffic and improve user experience. You can manage your cookie preferences via your browser settings or our cookie banner.

10. Contact Us

Senso Ventures Limited (UK) hello@sensostudio.com

Senso Ventures FZ LLC (UAE) hello@sensostudio.com

If you are in the UK and have concerns about how we process your data, you have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk.